Systems Thinking
Systems Thinking
http://www.systems-thinking.org/mcsc/mcsc.htm
Oracle
On july 28, 2011 oracle announced that it has agreed to acquire inquira, a provider of best-in-class web self-service, agent-assisted service, customer communities and knowledge management solutions
http://www.oracle.com/us/corporate/acquisitions/inquira/index.html
Kana
Kana
http://www.kana.com
Salesforce
Answer customer service questions from a single knowledge base - pull information from your contact center, customer portal, website, facebook, partner network, and more. free trial.
http://www.salesforce.com/crm/customer-service-support/knowledge-base-system
Expert-24
Expert-24
http://www.expert-24.com/
Asponline
Asponline
http://www.asponline.com/eGain_KnMg.pdf
Spin verkooptechniek
Spin verkooptechniek
http://henkhemstraconsulting.nl/spin.html