Mytrainingcenter
Mytrainingcenter
http://mytrainingcenter.com/my-checklists
Sme Blog
Here are some pointers: deal with the problem - customers who know that their problems are taken care of are likely to be more satisfied with the service and will be happy customers for the future.be sympathetic - some customers could suffer a great deal of inconvenience and stress, as a result of the problems, you need to address these issues head on.appoint an incident communicator - for constant and timely updates on the progress of resolving the issues.keep to deadline - if you set deadlines by which the problems will be solved, make sure you keep to them, otherwise you will loose trust and goodwill.build trust - if the problem takes longer to resolve, propose smaller steps to resolve the issue any lost trust by your customers will return step by step.don't create a vacuum - by not communicating with your customers. otherwise you will learn they can talk your problem up and up, creating another problem.train staff - make sure you have trained staff to handle your customers complaints and problems.build understanding - by openly discussing your problems with your clients so they know what to expect.people - avoid putting the wrong people on the helpline.resources - make sure your customer care department has adequate resources.have a look at my earlier post on how not to do it!
http://sme-blog.com/how-to/small-business-skype-checklist-handling-customer-care
Econsultancy
Econsultancy
http://econsultancy.com/blog/9181-social-customer-service-a-best-practice-checklist
Aboutcustomerservice
Customer service improvement checklist
http://www.aboutcustomerservice.info/index.php?pg=customer-service-improvement
Justsell
Customer service is a sales opportunity... another opportunity to enhance your company's relationship with your prospects or customers. this is your guide to making it better.
http://www.justsell.com/customer-service-checklist
01. Hoe meet ik de kwaliteit van mijn klantenservice?
01. Hoe meet ik de kwaliteit van mijn klantenservice?
http://www.henkhemstraconsulting.nl/